Calls Going Straight to Voice Mail Solution

Calls Going Straight to Voice Mail Solution

live_life Jul 17, 2019 5:11 PM

Member Since: Jul 17, 2019

I have Moto G7 Power that was doing this. Where this setting may vary for you depending on your phone.

Go to Settings> Network & Internet> Mobile Network> Advance>Perferred network type> LTE (recomended)

Tap

Make it G3.

Call your phone (don't know if this is necessary) but my phone didn't go to voice mail.

switch back to LTE (recomended)

Make call and it shouldn't go straight to voice mail.

It maybe just a need to restart the LTE.

Hope that helps people.

Other post with this title was locked so started a new post.

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Re: Calls Going Straight to Voice Mail Solution

tmo_mike_c Jul 19, 2019 12:14 PM (in response to live_life)

Member Since: Jun 25, 2012
Can you test your SIM in another phone to see if the calls still go to voicemail? This may result in a Trouble Ticket needing to be filed.
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Re: Calls Going Straight to Voice Mail Solution

live_life Jul 19, 2019 6:01 PM (in response to live_life)

Member Since: Jul 17, 2019
Hello mike,

So, you didn't actually read my message. I gave a possible solution to the problem. I had the problem with two new phones went looking on line. Found a few threads (locked) but no solution except call T-Mobile. I stumbled on a solution that worked which is above. I was basically switching on and off of LTE but I made calls to the two phones on G3 and then LTE. Now I have no problem. I was posting to help others.
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- Re: Calls Going Straight to Voice Mail Solution
  
  tmo_mike_c Jul 22, 2019 8:45 AM (in response to live_life)
  
  Member Since: Jun 25, 2012
  
  Awesome. I'm glad you're not having the trouble anymore. Thanks for posting.
  
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