Please do not tell me to contact the tech team. They are useless. I'm not trying to be rude or hostile, but they are.
My whole family, all on T-Mobile and all with different phones, has been having this problem for a long while.
Sometimes, my phone doesn't ring when people call me, and the caller gets sent to voicemail. Like other posters, I've missed job interviews because of this.
Sometimes, texts will come through way late (minutes or hours), or not at all. My wife will show me texts she sent me that I never received.
It seems to be completely random. I've tried all the troubleshooting steps given to me by the T-Mobile tech team and dozens of other posts online.
If you search your own support site, you'll find hundreds of similar reports. Reddit is full of them.
So seriously, what the heck? You must be aware of how widespread this issue is. Why are treating everyone like it's some isolated situation?
Below are some of the other posts I mentioned.
Thanks.
https://support.t-mobile.com/thread/145647
https://support.t-mobile.com/thread/144096
https://support.t-mobile.com/thread/144331
https://support.t-mobile.com/thread/141138
https://support.t-mobile.com/thread/143831
https://support.t-mobile.com/thread/147037
https://support.t-mobile.com/thread/141056
https://support.t-mobile.com/thread/147219
https://support.t-mobile.com/thread/136567
https://support.t-mobile.com/thread/149154
https://support.t-mobile.com/thread/139424
https://support.t-mobile.com/thread/117288
https://support.t-mobile.com/thread/132775
Best answer by gramps28
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