Usage Overview loads endlessly

kalman1978

    When I click on "Usage" the Usage Overview begins to load but never stops. This happens on all my devices. Is the T Mobile site having issues?

      All replies

      • tmo_amanda

        Re: Usage Overview loads endlessly

        Hey kalman1978!

         

        Is this still happening? I don't show anything going on with the website over the past weekend. If you're still having issues, please let me know if this is only happening on mobile or if you're experiencing it on desktop too. Also, is this going through the T-Mobile app or a browser?

          • alexwonton

            Re: Usage Overview loads endlessly

            This is happening to me as well. The loading circle just keeps on going endlessly and I cannot see my usage overview on:

            PC (Microsoft Edge, Chrome, and Firefox don't work)

            My Android Phone (TMO App and Chrome don't work)

            My iPad (TMO App and Safari don't work)

             

            I don't know what's going on. The Customer Service people also seem to have no idea what the issue is.

            • 2247951529

              Re: Usage Overview loads endlessly

              I am also having same issue for 3-4 days now. I had messaged a rep who said this is known and is being "worked on". I would like a better update at this point please with an ETA? I was told it doesn't affect all accounts, a relatively small number (whatever that means?). The issue is the same regardless of method used to attempt to access detailed usage whether desktop browser (all), mobile browser, T-mobile App.

            • magenta9334651

              Re: Usage Overview loads endlessly

              Im having the same problem when i click on usage the usage overview circle never stops or opens so i can see my usage for all 5 of my lines this started happening on friday july 12th its still not working called tmobile several times and put in a ticket also still not fixed i use my usage detail to keep travk of my under age sons calls please fix this problem

              • tmo_amanda

                Re: Usage Overview loads endlessly

                Thank you everyone for chiming in and sharing your experience. This is impacting a small amount of users but our app and web team are already on it and working on a permanent fix. In the meantime, it's recommended to call into CARE to get the details needed. While I know this is not ideal to have to call in vs checking on My T-Mobile, this is only temporary. At this time, we do not have an estimated time it will take to get this back up and running.

                • magenta6186782

                  Re: Usage Overview loads endlessly

                  We have 7 phone lines and none of them is working with usage overview and we had this problem earlier this year.  It's very frustrated that this feature is not working for over 6 months now. Yes, no kidding, over 6 months and none of their technical people are able to resolve it and I called in a few weeks ago to open a new ticket about this issue and still haven't heard back from anyone yet. I am giving up and thinking switching to a different carrier.

                  • magenta6186782

                    Re: Usage Overview loads endlessly

                    Again, this is new to some people here but it has been happening to us for a very long time. T-Mobile people have no idea how to fix it. That is why they cannot give anybody ETA. I just could not believe that no one is able to fix a query to pull in the data stored in the database or maybe T-mobile system didn't save any records therefore there is no data available to pull in so it just keeps looping (nothing to display). The bottom line is T-mobile should not charge their consumers until they got it resolved.