I agree with you and checked to make sure the three towers nearest to my house all have backup generators. Frankly, AT&T and Verizon do a much better job of backing up their cell sites than T-Mobile does. If your cell phone is mission-critical, you might want to take this into account.
Ohh My this is very frustrating, We're very sorry to hear about this. Thank you for letting us know about this concern. rest assure that Our team will help you with this matter.
Signal issues / no service troubleshooting
No signal bars or a "no service" error means no connection. We want to fix that.
Please Report a location without service If you're not receiving service where you expect to, let us know.
No service where you've had it previously: Restart your device. If that doesn't help, follow the troubleshooting steps above to take care of any other potential problems. If you're still experiencing issues, contact us from a device that has service if you have one, or visit a T-Mobile retail store to report the problem.
Coverage where you are has always been poor: Visit https://howmobileworks.com from an area where you have coverage and sign our petition to tell local planners and decision makers that you support our network enhancements.
Give us a call
Customer Care & Technical Support available 24/7
Wireless Postpaid TEX Support available 7 a.m -9 p.m. local time
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