I live in Australia but come to the USA several times each year. I have 2 mobile accounts....one is a pay as you go mobile account and the other is a data plan.
Today, out of the blue I received this message:
"Your requested switch from North America Simple Choice Mobile Internet UNL Data with 2GB 4G LTE to Mobile Internet Network Access has been made. This change is effective immediately."
Firstly, I requested no such thing. And, I have no idea what this means. On my phone account I can put in enough credit to last 12 months. The North American Simple Choice data plan lasted only 1 month/charge. I would only add funds to it after I arrive in the USA. I don't know what the new plan does or how it works let alone why I was switched over. I kind of resent being told I requested something that I did not request.
I have searched high and low for a way to contact customer service from Australia short of calling. When I log into T-Mobile and go to support there is an option to send a text message to support. All that does is send me in an endless loop of asking me to log in. When I log in I cannot see any way to actually send a text or reach an actual person at T-Mobile. Very frustrating to say the least.
Thanks for any help or assistance!
I'm sure that message came as quite the surprise seeing as how you didn't request any changes to be made. I'm sorry we haven't made it easy to get in contact with us but we definitely need to take a look at your account to see what's going on. I recommend getting in contact with T-Force (our social media customer service team) via Facebook or Twitter.
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