Call back number loop..

nahye

    Landline number xxx-xxx.xxxx

    Cell Phone number yyy-yyy-yyyy

     

    Place a call to Tmobile 800 number.

    15 minutes hold time.. Do you want us to call you back..

     

    1 - Yes

    2 - No

     

    Enter 1

     

    Your call back number is yyy-yyy-yyyy.

     

     

    If the phone number spoken is the correct number enter 1 else press 2

     

    1 - Yes

    2- New Number

     

     

     

    Enter 2

     

    Enter call back number xxx-xxx-xxx#

     

    If this is correct enter 1 to reenter enter 2

     

    Enter 1

     

     

    Your call back has been recognized as yyy-yyy-yyyy#.

     

    If the call back number spoken is correct 1 else press 2.

     

    Enter 2

     

     

    Enter call back number xxx-xxx-xxx#

     

    If this is correct enter 1 to reenter enter 2

     

    Enter 1

     

     

    Your call back has been recognized as yyy-yyy-yyyy#.

     

    If the call back number spoken is correct 1 else press 2.

     

     

    Enter call back number xxx-xxx-xxx#

     

    If this is correct enter 1 to reenter enter 2

     

    Enter 1

     

     

    Your call back has been recognized as yyy-yyy-yyyy#.

     

    If the call back number spoken is correct 1 else press 2.

     

     

    Doesn't accept alternate phone numbers..

      All replies

      • tmo_chris

        Re: Call back number loop..

        That is super weird! Sounds like an issue with our automated system for sure! When you received your call back did you mention this to the specialist you spoke with? We would need to get a support request opened up for this specific issue.