Where's the technical support chat?

horsecavtroop

    I'll admit it, I'm not usually a fan of technical support chats.  They're largely cumbersome and difficult to deal with.  That being said, there are situations and circumstances in which they're the best available option... when they're available.  Why isn't there such an option here at T-Mobile?  I work a call-center type job from home where I need to be able to receive a call at zero notice.  When that's the case, I need a non-voice option for getting my issues resolved.  Does anyone else see this as a need?

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