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Nobody can find my return shipping label

  • 14 May 2019
  • 3 replies
  • 1002 views

Hi,

So, I got a new phone with Tmobile and traded in an older cell phone for credit and in order to qualify for the iPhone Promotion 750 back. I got an RMA # for the trade in. But I didn’t receive a shipping label. When I go to my account and check on trade in status nothing shows up. When I call customer care they say they can’t find it and can’t do anything. Are there any other options? Since, I do have an RMA # can I just get the address where it’s supposed to go and send it myself with the RMA # included?

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Best answer by magenta8539800 19 May 2019, 22:03

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Userlevel 4

Hey @magenta8539800 

We want to make sure we get you the promotions you qualify for! If you have a Facebook or Twitter account, please use the links in my signature to message out T-Force team so they can look at what specifically happened here and determine the next best steps.

Hi tmo_chris,

I was able to find someone to locate where to print the shipping label.

Thank you

Nobody can't find my shipping label so what do I do 

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