No roaming data in Canada since 3 weeks on prepaid account

cacofonix1

    Established account in late Feb 2019.  Everything worked fine for 1 month.  Now for the past 3 weeks I get NO / 0 Data while roaming in Canada even though I pay $5/month for roaming in Canada/Mexico.   Have called customer support at least 20 times.  No one can figure it out.  Have swapped SIM cards.  Have swapped phones using a T-Mobile REVVL 2.  Same issue.  Now I am being forced to move to a post paid plan and pay more per month all because T-Mobile cannot resolve an issue on a prepaid plans.  Sure leaves a bad taste. 

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