Spotty coverage

jigga34

    Hello! I am in the military stationed at Travis AFB, CA. First I’d like to say that I really like being a T-Mobile customer. The problem I have is coverage/service on the installation itself. There a lot of dead spots where I can’t even get on the internet inside buildings and even outside in the parking lots. In buildings I can understand due the type of construction it is. But when I go outside and still can’t connect...is a problem. I don’t understand that. Is there any plans on building more towers near the vicinity or even on the base itself? I really don’t want to switch cell companies but it is very annoying to deal with this everyday. i Know of a lot of people on base who have and love T-Mobile but the spotty coverage definitely takes a toll on most. I see T-Mobile making moves and getting better but can this also be added in the equation? Thank you!

      All replies

      • drnewcomb2

        Re: Spotty coverage

        What phone are you using? There appears to be one tower to the north of the base, one central and one at the SW. This should provide pretty good service. Having said that, I just filed a service complaint for New Orleans Lakefront Airport, which should have excellent coverage.

          • jigga34

            Re: Spotty coverage

            I am using an iPhone X. I moved out here in November from New Jersey. I didn’t have this problem there.

             

            J.D. White Jr.

            "I am who I am!"

            Sent from my iPad

              • drnewcomb2

                Re: Spotty coverage

                The iPhone X has all the bands shown as active at Travis AFB. The iPhones tend to have slightly worse reception than similarly priced Android phones but you should still have service everywhere outside there. No guarantees indoors because T-Mobile can't control the materials buildings are made from. I'd call 611 and ask to file a coverage complaint. They might be able to boost the power a bit.

                1 of 1 people found this helpful
                  • jigga34

                    Re: Spotty coverage

                    Thanks for the advice. I’m not sure why it’s so bad...

                     

                    J.D. White Jr.

                    "I am who I am!"

                    Sent from my iPad

                      • drnewcomb2

                        Re: Spotty coverage

                        I find that T-Mobile does worse when the signal comes from only one direction. (i.e. If one direction is just water, forest or desert.) You might want to look at that map and see if the problems occur when there is something (a building) between you and the nearest T-Mobile tower. Also, keep in mind that around runways, tower heights are often very limited. I've seen some that are only about 30' tall. This restricts the range.