I've had a VOIP phone number with Comcast Xfinity for many years, and I ported the number to T-mobile on 4/11/19. They told me the port would take 24 hours. Unfortunately, it's 4/16/19, and I'm stuck in limbo.
I can make outgoing calls using the T-mobile phone, but incoming calls still ring at Xfinity. Xfinity called me 2 days ago and said I should call T-mobile and have them "grab my phone number." I called T-mobile to relay that message, but no dice.
I have called and spoken with T-mobile customer services every other day, and they always clicks some buttons and pull some switches on their side and say "wait for 2 days," but it's still not fixed.
HELP! Has anyone experience this issue? How do I get out of this limbo?
I am sorry it is taking so long to port your number! We will need to take a closer look at this to see what the hold up is here. If you have a Facebook or Twitter account, please use the links in my signature to message our T-Force team so they can look into this further for you.
I am having the same issue. Where you every able to get it to work.
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