Porting Number from Xfinity to T-Mobile = DISASTER

jerbydoo

    I've had a VOIP phone number with Comcast Xfinity for many years, and I ported the number to T-mobile on 4/11/19. They told me the port would take 24 hours. Unfortunately, it's 4/16/19, and I'm stuck in limbo.

     

    I can make outgoing calls using the T-mobile phone, but incoming calls still ring at Xfinity. Xfinity called me 2 days ago and said I should call T-mobile and have them "grab my phone number." I called T-mobile to relay that message, but no dice.

     

    I have called and spoken with T-mobile customer services every other day, and they always clicks some buttons and pull some switches on their side and say "wait for 2 days," but it's still not fixed.

     

    HELP! Has anyone experience this issue? How do I get out of this limbo?

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