Most phones on Verizon are sold unlocked. Try buying from a third party to ensure you buy a phone that is already unlocked. The hassle of trying to unlock a tmobile phone is larger than a few days.
I first tried to unlock the phone via unlock app. The app said that it was not eligible. Based on the criteria here, T-Mobile Device Unlock app , I knew it was. I contacted online chat as Tmobiles coverage at my residential area is terrible, even with the extender.
Online chat confirmed that I was eligible, and that it would be up to 3 days for an email, and up to 2 days once the instructions on email were complete to finalize an unlock. This is contrary to the previously referenced article of 48 hours.
In 24 hours I received an email saying that my device did not have a code from the manufacturer and I would need to use the app. Of course this email was a do not reply email.
I contacted chat again and was advised to clear the cache of the unlock app. I did so, and received a new message, unlock failed and device is permanently unlocked. I did not know what this meant, and the chat advisor did not comment on it, other than to confirm that it was unlocked I needed to try a different provider's app.
In the account settings on the tmobile site, you can check the unlock status on devices by entering the imei. I did so and was advised that the device was unlocked. I ended the chat advising I would wait to get a different sim card to test it.
Upon testing a different sim card, it says that I am not connected to a network.
Why is it so difficult to unlock a phone that is eligible. This is ridiculous. Community recommends contacting the force team. I don't use social media and I dont want to create one to troubleshoot an issue that I am having with my phone provider? I am reconsidering choosing tmobile over verizon to save maybe $200 a year on a 5 family plan if I need to spend at least 4 hours over the course of 2 days in order to unlock 1 phone.