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Well the only reason your speeds out of nowhere got really slow is that they are working with the towers or that there is some backhoul issue with some towers. Did you reported it to t mobile customer support they will tell you if there is an outage or just modernization going on
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They have been telling me for three years that the towers are going through modernization.
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Ah, that's shame but we wanna get this working for you. What phone are you using? Are you able to switch the connection to 4G or 3G to see if the speeds are only impacted on LTE? If this is only happening at work, the next step may be having a Service Complaint filed to have the service looked at in your area.
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I am using an iphone 8. I have turned off lte and the 4g works better but is inconsistent at around 2-4 mbps and sometimes the connection isn’t stable and would drop. I have called and filed complaints about the issue. It’s weird because I use to get great lte speed in office space but just recently the speed went down to where it is unusable. However I noticed a few times I thought the speed was fixed and I was connected to a better tower with more reception on my lte and was speedtesting at 15-20 mbps but then I got kicked off that network to the slower one with less bars and no lte connection. Also it is only in my office that this is happening when I step to other areas of the building the speed is fine or when I go outside my building it is also fine. It‘s specifically in my office. The weird thing is it use to be fast and now it’s not with no valid explanation or way to fix it. What I think is there are probably to cell towers near me but somehow the network keeps choosing the slower one thinking it’s closer or something...either way it’s very disappointing and I will have to switch companies if this continues.
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We certainly don't want you to switch. When was the last ticket you filed? Did you get any updates on it?
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I have the same issue here where I live in Southern California. Not for 3 years though! Every evening the speeds go down to less than 1mps and i get the tower upgrade story too. I haven't called lately because this is an issue in so many places out here that the phone is useless for part of every day. As soon as i get close to paying off the bogo deal I took, i'm switching. Very disappointing. Yesterday I had .01 download at a major medical facility parking lot and don't even think of using it inside.