Hi, I've been having an ongoing issue with my service over the past 2-3 months and at this point I have nowhere else to turn for answers.
From 8am to 3pm on Tuesdays-Fridays, I either have slow data speeds or no data at all. The moment it turns 8am, my phone's internet ceases to function properly and the moment it turns 3pm, it works perfectly fine. This is strictly an issue with the data and mobile hotspot, while calls and texts work fine.
I'm on the One Plus plan and my phone is an LG G6. Right now my phone is basically my primary source of internet and I have to use my Mobile Hotspot every day but the fact that I pay for additional Mobile Hotspot data only for the feature to not even work for 7 hours each day for 4 days out of each week is a huge inconvenience, especially when it's been a problem for the past 2-3 months now. As I'm typing this out on my laptop, my phone is still attempting to load a webpage I searched 5 minutes ago. Mobile Hotspot doesn't work at all right now either.
Supposedly no one else has had this problem according to the team of T-Mobile experts I've spoken to. I've been back and forth on the phone talking with T-Mobile customer service representatives and T-Mobile Tech Experts about this issue at least 15 times. They have sent in 3 tickets since then but none have resolved this issue for me. They've even informed their supervisors of the issue I'm having or brought in multiple experts to attempt to fix the problem but all of them come to the same conclusion; they don't know what's causing it, why it's happening or how to fix it.
I've tried changing the APN settings, I've had my data connection refreshed after every call I've made to customer support, I've had the SIM card for my phone replaced, I've tried using my phone in different areas but same story every time; the internet is abysmally slow or there's no connection at all during the time periods I've mentioned.
Has anyone else had this problem or can assist me in fixing it?