Early Termination Fee reimbursement failure?

jleroy

    Hello,

     

    I switched from Sprint to T Mobile. I applied for the ETF reimbursement sending them my last Sprint bill which shows I paid the remaining $500. It failed. I called customer service who was friendly. I still didn't quite understand why it wouldn't go through but she explained it didn't show something correctly and I needed to resubmit something else.

     

    I log onto my Sprint account and find a similar page showing the payment and my account number and things. I submit that and it fails. I literally have nothing else to submit to them and I don't understand. Any advice?

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