Visual vm not converting vm to text on note 9

magenta2342793

    I have a note 9. It was on oreo and is now on pie. When it was on oreo the visual vm stopped converting vm to texts. I called tech and they were supposed to push the issue to engineering.  That was over 2 weeks ago. Still haven't heard back. It's getting frustrating paying for a service that doesn't work. I am subscribed for the text feature.

     

    I have uninstalled the app, cleared the cache, force stopped the app and still nothing. I don't want to do a factory reset to my phone just to see if that "works". Has anyone else had this issue?

     

    I seriously need this to be resolved.

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