I have both my kids set up on T Mobile Family Mode. Once or twice a week, when my son gets his phone for the first time, it shows that he has already used a significant portion of his time.
For example this morning, it showed he already used 40 minutes of time, but you can see from his screen time grab that it is not the case.
The other day, it showed that he used 2 hour and 15 minutes.
What the usage is saying and what the app shows is definitely different. Is this the first time it has happened? Is it only happening to one of the two lines? Lastly, is the phone's software up-to-date?
Retrieving data ...
Manage your T-Mobile account
Use the T-Mobile App or your My T-Mobile account
We're here to help