HOW to get help

magenta7914502

    any help when a device won't connect to network

      All replies

      • magenta7914502

        Re: HOW to get help

        HELP???????????????????????????

          • dc5fan

            Re: HOW to get help

            If you have access to another phone try 1-800-937-8997 That is Customer Service. Choose TROUBLESHOOTING. That's the best I can suggest. It is early in the morning, and probably the ones that may give better help are probably asleep.

            1 of 1 people found this helpful
          • syaoran

            Re: HOW to get help

            What device is it?  Some basic information can help people help you.  Is the device new?  Did you purchase it from T-Mobile? 

            1 of 1 people found this helpful
            • dragon1562

              Re: HOW to get help

              syaoran asked some important questions in order for people on the forum to help you. I also want to mention that the majority for memebers on this forum are not employees of T-mobile just customers like yourself. So if you need to speak someone directly you would want to call in or contact the T-mobile team through social media like Facebook or Twitter.

               

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              1 of 1 people found this helpful