Same things have been happening to me the last three days; both problems with my bill; problems logging in and problems with tech help. This is insane. How can they know they have problems like this and punish their customers instead of admitting there is a systemic problem?
I have been wrestling with this problem for quite awhile, and nobody has an answer. I had access to both site and app. I had full use of the app until 3 weeks ago. On the site I can get the some info. I was led to believe that it would be fixed over a month ago. Still hoping!
Welcome to our Support Community and thanks for uploading photos of the two errors you have received. The error that states that "we're not ready for you yet" means that your account type is not compatible with our T-Mobile App. It sounds like our teams are working to get your T-Mobile ID (email address) that was associated with the prepaid account reset to work with postpaid. Since it has been more than 72 since you posted, how are things working for you now?
magenta3326166, I'm sorry you're running into issues with your account but I just replied to your other post: