I have a similar problem,
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Hello! I believe that a lot of people are having the same problem about the website. About your port-in process, kindly call 611 so they can take a look on the issue.
Thanks to the both of you who bothered to reply.
So it looks like I called at a bad time yesterday and the day before (yes, I called 611 before posting, as suggested in my, well, rant); if the website was down presumably the customer service reps could be busy dealing with the influx of related inquiries. I called again this morning and one of the reps—named Chris I believe—offered exceptional service and had my problem solved.
I think I still have no access to My T-Mobile, although given skymorena's response, I'm probably not alone and that's not something I should worry over now.
So george2104158799—call 611 if you also have problems regarding transferring your number, and the line appears to be less congested early in the morning. I'll have to correct what I'd said in my original post; fortunately there are indeed reps out there who would help.
Marked as answered.
Having the same issues. My number failed to port to T-mobile and they said they would contact me, but haven't. The web page is not showing anything for my account... it errors out and says its too busy. When I call the customer service number, I am told its a 15 or more minute wait. That's just to get to the initial person, then I am sure they will transfer me to the "port" department.