Locked Phone

magenta7755127

    My phone is locked...I tried my passwords and no chance. I called customer service and was on hold for 25 minute. then there was a voice message that they are closed. Call back in the morning. And we have a family emergency right now....

      All replies

      • snn555

        Re: Locked Phone

        1 of 1 people found this helpful
        • syaoran

          Re: Locked Phone

          It depends on the type of lock you are referring to.  If it is a password you set during or acter the device setup, the device can be factory reset.  Android devices will factory reset if you get your PIN/pattern, fingerprint wrong so many times.  You can still answer incoming calls even if your device is locked though.

          1 of 1 people found this helpful
          • tmo_amanda

            Re: Locked Phone

            Happy Friday, magenta7755127!

             

            Were you able to get your phone unlocked? I'm sorry you happened to give us a call while we were closed especially considering you had a family emergency. If for some reason you need to get in touch with us while 611 is closed, you can work with T-Force via Facebook or Twitter. They're available 24/7 including most holidays.

             

            If your phone is still locked, please let us know what type of lock you're encountering and type of phone you're using.

            1 of 1 people found this helpful