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I know this because I had the same problem. You are on the wrong website. Go to my t-mobile.com
Are you having trouble logging into the website and if you can log-in what sort of air are you seeing?
How are you trying to view your bill? Are you trying to use the app?
HOW DO I SEE MY 2 BILLS THIS IS THE 3RD TIME & YOU SENT ME A TEMPORARY USERNAME !