T-Mobile Customer care and legal department.
I have a black dot on my LGV30+ phone bought from T-mobile around Nov’ 2017.
Around End of November I have requested for a warranty exchange at T-mobile store at 1071 Pine Plaza Dr, Apex, NC. The person at the counter inspected my phone and started warranty exchange process. She realized that I could not process an exchange because their computer system does not allow for an exchange on the last day of warranty [PROBLEM1].
I called T-mobile customer care and they told me they will activate my Insurance [Fraud1 by T-mobile] and then they should be able to process my warranty exchange. This will cost me $15 for my Insurance and $5 for my exchange. I was okay to pay that money for convenience and asked them to start the process.
The phone arrived at the store at around mid Dec. but when I went to pick up the phone the person at the store told me that they don’t have the phone. I called manager next day around afternoon and he told me that they have the phone but its Broken and they are sending it back. Later when I called customer care they told me that Store returned the phone because I did not went to the store to pick up the phone.
A second warranty exchange was processed around early Jan but nothing happened for 2-3 weeks. When I called T-mobile they told me that Exchange was not processed.
A Third Exchange was processed and I got a message that we are sending your phone but after few days I got another message saying there was a problem in the shipment. Whereas when I went to the store later that phone was in the store [PROBLEM2].
I got another message that phone has arrived and then when I went to the store, the person at the store told me that they cannot process the exchange. They don’t see any damage on my phone but they are worried that things will come on to them and they don’t want to take the responsibility and hence refused to do an exchange.
I called customer care today but they are not able to help me.
Please take this note as an Official notification to T-Mobile. I am requesting you to make Refund as per my messages on Facebook Messenger and T-mobile Chat.