I cannot access Google today.


    When I can access Google, my phone freezes and I am not able to move the screen up or down.


    When am I due for a new phone?


    Thank you.


      All replies

      • snn555

        Re: Google

        What .able and model phone do you have?


        This is a customer community.  We can't access your records or account.


        There are no upgrade due dates anymore .(unless in jump) .Whenever your credit allows or you have a phone paid off you can buy new anytime .


        Upgrades went away with contracts and subsidies.

        • tmo_mike_c

          Re: Google

          We really wanna help figure this out for you. Can you come back and give us a few more details about your phone? Thanks.