Why the Prepaid Plan is NOT working?????


    Last month I bought a monthly prepaid plan (unlimited texts and calls, 10GB of 4G = 40$). And the guys at the store told me that the plan would automatically renovate every month???? Except it didn't. I can't make phone calls (including the support guys), or text people (or receive their texts) and of course no internet connection. The T-Mobile App is NOt working and the site keeps asking for my info and doing nothing with it (I press the button and.... nothing!).

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