This content has been marked as final.
Show 4 replies
All replies
-
Re: WIFI Calling doesn't work LTE turned on
skymorena Feb 12, 2019 9:59 AM (in response to magenta7692447)- Member Since: Feb 1, 2019
1 of 1 people found this helpfulYou won't have LTE since you turned off your Enable LTE option.
Then follow this instructions to turn on your Wi-Fi calling to your device.
- Register your E911 address at My T-Mobile.
- Turn on Wi-Fi and connect to a Wi-Fi network.
- From the Home screen, tap Settings > Phone > Wi-Fi Calling.
- If you have an iPhone with an eSIM, tap the line you're making changes to.
- Tap the slider next to Wi-Fi Calling on this phone to turn Wi-Fi Calling on.
- Tap Update Emergency Address.
- Enter your E911 address and tap Save.
-
Re: WIFI Calling doesn't work LTE turned on
tmo_mike_c Feb 14, 2019 9:39 AM (in response to magenta7692447)- Member Since: Jun 25, 2012
Updating the E911 address is a good idea. You should give that a shot and test it out to see if that fixes the issue.
-
Re: WIFI Calling doesn't work LTE turned on
tmo_amanda Feb 18, 2019 8:08 AM (in response to magenta7692447)- Member Since: Oct 4, 2012
Hey, Dennis!
Any luck with updating your E911 address? If you've updated it and are still having issues, please let us know.
-
Re: WIFI Calling doesn't work LTE turned on
magenta7692447 Feb 21, 2019 8:26 AM (in response to tmo_amanda)- Member Since: Feb 12, 2019
My 911 information was correct, but I went through the process again. Works sporadically. Like right now, WiFi calling was not enabled. I turned off the LTE option, and immediately T-Mobile WiFI appeared on my phone. I just turned LTE back on, and the WiFi calling display disappeared.