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  Re: WIFI Calling doesn't work LTE turned on

  skymorena Feb 12, 2019 9:59 AM (in response to magenta7692447)

  • Member Since: Feb 1, 2019

  You won't have LTE since you turned off your Enable LTE option.

   

  Then follow this instructions to turn on your Wi-Fi calling to your device.

  1. Register your E911 address at My T-Mobile.
  2. Turn on Wi-Fi and connect to a Wi-Fi network.
  3. From the Home screen, tap Settings > Phone > Wi-Fi Calling.
  4. If you have an iPhone with an eSIM, tap the line you're making changes to.
  5. Tap the slider next to Wi-Fi Calling on this phone to turn Wi-Fi Calling on.
  6. Tap Update Emergency Address.
  7. Enter your E911 address and tap Save.

  1 of 1 people found this helpful
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  Re: WIFI Calling doesn't work LTE turned on

  tmo_mike_c Feb 14, 2019 9:39 AM (in response to magenta7692447)

  • Member Since: Jun 25, 2012

  Updating the E911 address is a good idea. You should give that a shot and test it out to see if that fixes the issue.
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  Re: WIFI Calling doesn't work LTE turned on

  tmo_amanda Feb 18, 2019 8:08 AM (in response to magenta7692447)

  • Member Since: Oct 4, 2012

  Hey, Dennis!

   

  Any luck with updating your E911 address? If you've updated it and are still having issues, please let us know.
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    Re: WIFI Calling doesn't work LTE turned on

    magenta7692447 Feb 21, 2019 8:26 AM (in response to tmo_amanda)

    • Member Since: Feb 12, 2019

    My 911 information was correct, but I went through the process again.  Works sporadically.    Like right now, WiFi calling was not enabled.  I turned off the LTE option, and immediately T-Mobile WiFI appeared on my phone.   I just turned LTE back on, and the WiFi calling display disappeared.