The iPhone XS (XS Max and XR) has a physical SIM slot and a digital SIM.
With both of them, a unique IMEI.
After 40 days on the network, with an account in good standing, you are normaly eligible to unlock your phone.
That means, you can use a SIM card from a different carrier.
To do so, you need to provide your IMEI.
When purchasing your phone at T-Mobile, I believe both IMEI are SIM-Locked.
When you provide the digital SIM IMEI, their system doesn't recognize the device.
I have unlock my iPhone by providing the IMEI of the physical slot.
In many places, I have read that a request must be done for both IMEI, because a carrier can unlock one slot only if they want. So the request to Apple server must be for both IMEI.
I have read somewhere else that T-Mobile unlock both IMEI by providing only the physical SIM IMEI.
So, what is the turth ? Is my phone unlock for both IMEI or not ?
Is the eSIM unlocked or not ?
I am asking here, because no rep is able to answer that question. THey don't even understand the question.
I got a superviser at the phone, during 1 hour, and she was saying that since they are not supporting the eSIM, they can't help debugging the digital SIM...
This is so weird...
So, if anyone has been able to remove the SIM lock and use their phone with a different carrier on the eSIM, could be nice to share your experience...
And if a T-Mobile engineer is here around, if he can reply to this question, could be nice...
Because at the store, they are selling a dual-SIM phone, but if they can't remove the SIM lock (supposedly because they don't support the eSIM), means you can't use the dual-SIM feature while you travel around the world.
So, before knowing the real answer, be careful purchasing your new iPhone at T-Mobile...