First off, I'm so sorry all of this has happened to you. I can't even begin to imagine your frustration.
We're unable to access accounts here on the forums, but I would suggest reaching out to T-Force on Facebook or Twitter to see what they're able to do to assist. They can follow up on anything that may have been filed or started being looked into.
I'm so sorry again if there's anything account nonspecific I can help with, please don't hesitate to reach out.
i was almost there on Saturday and i am a 18 yr customer. Hopefully the community manager's response will be helpful.