Voice recording that people hear when they push option 5 in voicemail.

magenta7465976 Jan 16, 2019 8:58 AM

Member Since: Jan 16, 2019

May be an obscure question, but how does one change the name associated with the date/time function (Option 5 while listening to a message) in voicemail? We have a friend (also a T-Mobile user) that when he leaves a message & you press 5 to hear time/date, it says an old company name (recorded voice) for him before the time & date. That's what we're trying to change, but can't find where that name is recorded. Have tried calling tech support - they have no idea. Thanks!

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Re: Voice recording that people hear when they push option 5 in voicemail.

tmo_amanda Jan 18, 2019 1:45 PM (in response to magenta7465976)

Member Since: Oct 4, 2012
Hey, magenta7465976!

I must admit -- I'm stumped. However, I'm working with a member of our team that handles voicemail management and will get back to you as soon as I get a response from them. With the upcoming weekend and holiday, I hope to get back to you Tuesday but it may be a tad later than that.
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Re: Voice recording that people hear when they push option 5 in voicemail.

tmo_amanda Jan 22, 2019 2:49 PM (in response to magenta7465976)

Member Since: Oct 4, 2012
Hey there!

I just received more info that will hopefully help. Can you try these steps to see if you're able to change the company name?

Dial 123.
Press the Star * key to access the main menu.
Press 3 to access the Greeting menu.
Perform one of the following:
Play current greeting: Press 1.
Record greeting:
Press 2.
At the prompt, record your greeting.
Press the Pound # key when finished recording.
Press 1 to set recording as greeting.
Record name as greeting: Press 4 and then record name at the voice prompt.
Use mobile number as greeting: Press 5.
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- Re: Voice recording that people hear when they push option 5 in voicemail.
  
  tmo_lauren Jan 25, 2019 6:54 AM (in response to tmo_amanda)
  
  Member Since: Jul 14, 2011
  
  Hey there!
  
  Just wanted to check and see if the steps Amanda posted were able to help!
  
  Thanks!
  
  --Lauren
  
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Re: Voice recording that people hear when they push option 5 in voicemail.

magenta7465976 Jan 25, 2019 11:01 AM (in response to magenta7465976)

Member Since: Jan 16, 2019
Lauren & Amanda

I've sent my friend the steps to try. Will update when he's tried them to let y'all know if it works.

Thank you!

Lief
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