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  Re: Voice recording that people hear when they push option 5 in voicemail.

  tmo_amanda Jan 18, 2019 1:45 PM (in response to magenta7465976)

  • Member Since: Oct 4, 2012

  Hey, magenta7465976!

   

  I must admit -- I'm stumped. However, I'm working with a member of our team that handles voicemail management and will get back to you as soon as I get a response from them. With the upcoming weekend and holiday, I hope to get back to you Tuesday but it may be a tad later than that.
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  Re: Voice recording that people hear when they push option 5 in voicemail.

  tmo_amanda Jan 22, 2019 2:49 PM (in response to magenta7465976)

  • Member Since: Oct 4, 2012

  Hey there!

   

  I just received more info that will hopefully help. Can you try these steps to see if you're able to change the company name?

   

  1. Dial 123.
  2. Press the Star * key to access the main menu.
  3. Press 3 to access the Greeting menu.
  4. Perform one of the following:
     • Play current greeting: Press 1.
     • Record greeting:
       1. Press 2.
       2. At the prompt, record your greeting.
       3. Press the Pound # key when finished recording.
       4. Press 1 to set recording as greeting.
     • Record name as greeting: Press 4 and then record name at the voice prompt.
     • Use mobile number as greeting: Press 5.
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    Re: Voice recording that people hear when they push option 5 in voicemail.

    tmo_lauren Jan 25, 2019 6:54 AM (in response to tmo_amanda)

    • Member Since: Jul 14, 2011

    Hey there!

     

    Just wanted to check and see if the steps Amanda posted were able to help!

     

    Thanks!

     

    --Lauren
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  Re: Voice recording that people hear when they push option 5 in voicemail.

  magenta7465976 Jan 25, 2019 11:01 AM (in response to magenta7465976)

  • Member Since: Jan 16, 2019

  Lauren & Amanda

   

  I've sent my friend the steps to try.  Will update when he's tried them to let y'all know if it works.

   

  Thank you!

   

  Lief