I must admit -- I'm stumped. However, I'm working with a member of our team that handles voicemail management and will get back to you as soon as I get a response from them. With the upcoming weekend and holiday, I hope to get back to you Tuesday but it may be a tad later than that.
I just received more info that will hopefully help. Can you try these steps to see if you're able to change the company name?
- Dial 123.
- Press the Star * key to access the main menu.
- Press 3 to access the Greeting menu.
- Perform one of the following:
- Play current greeting: Press 1.
- Record greeting:
- Press 2.
- At the prompt, record your greeting.
- Press the Pound # key when finished recording.
- Press 1 to set recording as greeting.
- Record name as greeting: Press 4 and then record name at the voice prompt.
- Use mobile number as greeting: Press 5.
Just wanted to check and see if the steps Amanda posted were able to help!
Lauren & Amanda
I've sent my friend the steps to try. Will update when he's tried them to let y'all know if it works.