Multiple my.t-mobile.com website problems

something7458922

    I can login to my.t-mobile.com fine, however the Website URL https://my.t-mobile.com/purchase/shop is not loading at all. Neither is https://my.t-mobile.com/contact-us .  I navigated to the phone I am interested in via the search instead and another page also fails to load correctly: https://my.t-mobile.com/purchase/productlist.

     

    Is this a known issue?

      All replies

      • snn555

        right now I can see the shop page on tmobile.com using the chrome browser on my Android in desktop and in mobile view I can also see the same shopping page on the T-Mobile app on the same phone.

        • tmo_mike_c

          Wow, that's pretty strange. Can you try logging out then logging back into the same page? I suggest clearing the history for your browser and testing out another browser to see if that works.

          • magenta3795203

            I have had issues with my.t-mobile.com for YEARS. The latest issue (for the past 4 + weeks) is I can not get in. I have numerous T-Mobile Accounts/BAN's and there is always issues. my.t-mobile.com was never meant to be used with Business/National accounts in the first place and this is the only tool we get to monitor our account(s). Here is what I get now (see screen shot).... I can log in, then it goes to this screen, and I can get no further. I have called, emailed, opened tickets, all to no avail. T-Mobile really needs to fix this or create a tool for business/national accounts to use. I need access to my.t-mobile.com 10 to 20 times per day. Come on T-Mobile spend some money!

             

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            • magenta8146004

              T-Mobile couldn't integrate software if effing tried!  There website is a complete utter failure and ripoff for me.  I can no longer access voicemail and their digits trash doesn't work with firefox PC user to get voicemail and not charged minutes.  I have paid them through family plans and prepaid now for years and I no longer will be doing business with T-Mobile as they suck.