I spent a couple hours on the phone yesterday getting disconnected / connected to people that handle postpay accounts, business accounts, etc even when entering my phone number and pin (so the system SHOULD know what type of plan I have). When I get reps, they don't understand my questions. They ask me questions they should have already - how do you spell your last name... and then they spell it wrong. Even though it was on the SIM order. They don't have an email address for me - I had to call them to be able to log into my account online. But I gave them an email address when I ordered the SIM. AND I got a welcome email when I put the SIM in the phone.
You guys actually like tmobile? Trying to set up a phone for my father to have... Likely only for emergencies. So the prepay $3 / month plan with 30 min / text combination will work. But the grief we';ve been through and haven't even used the phone is making us regret this decision.
Trying to port his phone number to this new account. Ordered the sim and entered my email, the number to port.
Got the SIM... do we need to activate it or wait till the porting is done. We get someone who says yes, activate now (is that right?)
So the phone doesn't work but yet we already are into our 1st month. Who knows when they'll finish the porting. We have a boat anchor right now.
We got a bunch of welcome texts from tmobile. They say that their texts don't count towards the 30 min / text... but logging in so far, I see 4 texts going against the 30 count.The t mobile texts are the only ones we got.
Do unanswered incoming calls count towards the 30?
Do unanswered outgoing calls count towards the 30?
Does that plan get voicemail? I saw something about call #793# to get your voicemail password... and I get an error message - can't send.
I try chatting with them. they ask 'do you have an account' I say yes, the chat window says to log in (I already am logged into the account on that web page).
and I can only post in the magenta lounge?! What the hell is that? Who is here? How about in account questions. What a pitiful company.