Forced to reset my password


    Why does T Mobile's website force you to reset your password every couple of months!?


    When banking institutions who actually MANAGE YOUR MONEY leave you in peace, it's crazy for a phone company to force you to reset.


    I know the generic IT response will be "it's for security reasons", but you shouldn't FORCE your customer to "be secure". It should be a warning where we get the OPTION to reset, not being forced to do so.


    So I guess my question is, is there a way to opt out of this "security feature" or someone I can talk to that can disable that from my account? After a full year of this nonsense, I'm getting to the point where I'm willing to leave the company if I don't get a resolution soon.

      All replies

      • snn555

        Re: Forced to reset my password

        Well other than for security reasons it's just good practice. With as many Wireless account as there are being hacked into with people's information being stolen and accounts being changed it's somewhat important to have an updated password as well as account verification PIN numbers.


        nonetheless this is a standard industry practice and there is no way to opt out of it.