Filing a complaint

mirjamvdvelde

    I really want to file an official complaint. Where do I find a complaint form?

      All replies

      • snn555

        Re: Filing a complaint

        If it's something that T-Mobile cannot address and rectify by a phone call or social media chat, and if it's something one of us customers cannot help with on this customer forum you can always write a letter to the physical mailing address for T-Mobile on the homepage under contact us or you could tag John Legere in a tweet on Twitter and that might get a fast response.

        • syaoran

          Re: Filing a complaint

          It depends on the type of complaint.  By "official", I'm guessing you might want to have a look at the FCC's website or maybe even the BBB. 

          • tmo_lauren

            Re: Filing a complaint

            Depending on the complaint, I may be able to assist!

             

            Whats going on? We'd love to help.

             

            -Lauren

              • rololo89

                Re: Filing a complaint

                I’d like to file one myself against the staff there.

                  • syaoran

                    Re: Filing a complaint

                    Complaints against T-Mobile employees can be filed in a number of ways.  Store level is either best sone theough Customer Care or through rhe Contact Us on the T-Mobile.com page.  Phone reps is best through the Contact Us on T-Mobile.com.  You could also try reaching out to the T-Force Team on social media.  I think they can forward your complaint to the right people but that team, at least from my understanding, is more of a higher tier resolution team for billing, hardware failure, promotions, and loyalty issues.

                    • magenta6865824

                      Re: Filing a complaint

                      I was told to contact Customer Relations in NM via a letter.   Approximately a 10 day turn around.  I'm in contact with T-Force.  Not sure how much they can help.  I was told by phone rep that they would be investigating my situation and would contact me with the findings in 72 hours.  Today, I was told by a manager that the outcome of the investigation would make no difference even if they were able to confirm that their staff offered me an non-existent promo--that I had to even pay money for due to need of a new SIM card!