New Rebellion account and can't log in anymore!

rgillbilly

    I have spent hours on the phone trying to get a resolution to this issue. Upgraded to the new Rebellion and can no longer access my account online or via the T-Mobile app! Issue has been ongoing for over 3 weeks. The bill will be due soon and after for lengthy support phone calls lasting over an hour each, I can still not access my account in any way shape or form. Very frustrating.

      All replies

      • tmo_amanda

        Hey, rgillbilly!

         

        I'm sorry you've been unable to access your account for almost a month now along with spending hours on the phone with no luck.  Are you getting a specific error when attempting to log in? If it says something along the lines of "You are not authorized to access this account", only our teams over the phone will be able to assist. I know you've already spent a decent amount of time working with them, however, I found a more direct way to get this issue fixed. When you speak to us over the phone, you'll need to direct the agent to view internal document # 442825 which provides precise steps to get this fixed. You also have the option of working with T-Force via Facebook or Twitter if over the phone isn't as easy.

        • tmo_amanda

          Good morning, rgillbilly!

           

          Just swinging by to see if you've had a chance to look over my reply from a few days ago and if you have any other questions I can help out with. If you're getting a specific error message and it's different from what I posted, please let me know.

          • nitindhamane

            I am also facing similar problem since 26th Jan 2019. I transferred my prepaid account to new rebellion account and since than it is not working. I had been calling T-mobile almost every day and spending at least 3 to 4 hrs on phone. The experts are not able to figure out whats wrong. they keep transferring from one department to another .

            • magenta7416906

              Exactly the same issue here too, since December 2018. Called support a few times, they would troubleshoot a while, then each time they would finally say it is a known issue. It has been almost 8 weeks for me. Have to go into a store to renew my plan. Even the rep said that he could not see details on his tablet. He said there is something wrong with the site specifically for this newer plan and newer infrastructure. Nothing you can do. Calling support will be a waste of time. This issue must be solved by a developer.

                • rgillbilly

                  My issue was finally resolved. Took just shy of 2 months I refused to pay until I was able to view a "bill" and it was fixed. My account was paid by T-Mobile the first month and right before second month was about to be due, a fix was reached that allowed me to access My Account Details only via computer web page, not the app, where I quickly set up autopay.Shorty after the second month's bill, which I paid, I received notification that there was an update for the T-Mobile app and downloaded and installed to find it was actually working. I was under assumption that if they fixed mine, it was a fix for all, apparently not so. How are you supposed to pay if you've not seen a bill?Required by law to provide a bill for service. I had absolutely NO SUCCESS via phone calls and found that in store help was just as ridiculous. Help and prompt communication was reached through Facebook T-Mobile and the Facebook messenger app.  Good luck 

                • george-hcwt

                  Hello customer service,

                   

                  I can not log in to my old account anymore.

                  And do not charge a credit.

                  My number is: (254) 339 2228

                  Why is there no contact email address?

                  I am currently in Germany

                  I ask for an answer thanks

                   

                  greeting

                  George