I'm sorry you've been unable to access your account for almost a month now along with spending hours on the phone with no luck. Are you getting a specific error when attempting to log in? If it says something along the lines of "You are not authorized to access this account", only our teams over the phone will be able to assist. I know you've already spent a decent amount of time working with them, however, I found a more direct way to get this issue fixed. When you speak to us over the phone, you'll need to direct the agent to view internal document # 442825 which provides precise steps to get this fixed. You also have the option of working with T-Force via Facebook or Twitter if over the phone isn't as easy.
Good morning, rgillbilly!
Just swinging by to see if you've had a chance to look over my reply from a few days ago and if you have any other questions I can help out with. If you're getting a specific error message and it's different from what I posted, please let me know.
Still unable to log into account.
Bill for service due tomorrow, has been 30 days and t mobile cant figure
out how to grant users access to their accounts to PAY them.
Have done everything you and they have asked.