Free data for life not working - anyone else?

compuser

    I've had "Free Data for life" on my tablet for a couple of years now.  In July 2018 or so, it suddenly stopped working.  I've already spent hours on the phone and a few more hours in store talking to support, after which they promised to get back to me (they never did).  The device can access the T-mobile homepage just fine (so it's not a hardware issue).  It just can't connect anywhere else, as if it's being blocked.

     

    Anyone else having any problem with "Free data for life"?  I'm in the SF Bay area, California, if that matters.

     

    I don't seem to have much leverage since it's not like I can ask for a refund...

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