J7 prime battery low temp

lumativ

    After the 27 Dec 2018 update, my sons j7 prime has a battery low temperature warning and it will not charge. When I was able to load the bootloader I wiped the cache partition but it still does the same thing. Ive made sure the charging port is clean and using oem cables and outlet adapters. Is there any known issues with this or am I having a battery issue? Thank you.

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