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Your mobile data may not be working even if you have recharged with a new plan before your current. These settings should load automatically when you insert a SIM. If you have issues please clear your phone's previously saved data settings.
Hey there, cuppycakex!
I'm sorry you haven't received a response back from us even after the support ticket was filed. It has been a little over a week since you posted -- is your mobile data working now? Or are you still only able to call/text? It may be best to give us a call again to get the status of your support ticket if you're still having issues.