I canceled service and the autopay apparently left a small balance ($7) on my account, which t-mobile now wants me to pay manually ... I go to the links included in the bill, all of which require me to login, which is fine, except that it also requires a pin sent to the account's phone number ... which was reverted to some other number after I transferred to Verizon. I don't have any idea what that number belongs to, as near as I can tell, it's just some random number that T-Mobile associated with my account - no device has ever had that number (I've always ported the same numbers for the last 15+ yrs).
I could call ... but the bill states that talking to a hu-man means paying an additional $8 service charge ... seems a tad ludicrous.
Is there any way to sort this out online and just give them my money?!
Thanks in advance.
Unfortunately once you cancel your account, Tmobile shuts off your online account, Verizon did this to me also.
Have you tried taking the bill to a Tmobile store to pay off the balance?
You could try contacting T-Force through Tmobiles Facebook page to see if they can help.
Manage your T-Mobile account