Cannot access My T-Mobile on web and iOS app


    I am currently on a prepaid plan and every time I clicked the My T-Mobile button on the prepaid web, it just load for a while and bring me back to the prepaid home page. The iOS app also doesn't work for me. After I login, it just show a empty grey page and the buttons are unclickable.

    Is there any possible way to solve this? I need to access the account to pay for my plan.


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