I called nearly ten times to transfer my number to a new account within a month, but nobody seems to care. No one gives a dam...
Fortunately, I have those agents names, so I'm here to complain
1. Hanna Zabala
2. Christian Redora
3. Her ID: 3013809
Agent 1 lied about successfully releasing my line from the previous account, which she didn't.
Agent 2 ordered me a new sim card with the new account, without letting me know it is with a new number (which I dont need at all). He just did it anyway so I assume he can call it a day.
Agent 3 was not helpful at all, but asked me to re-do everything I have already done in the past month!???
Thanks to them, I have the old line and the new line co-exist and paying two bills... Yes, nobody gives a dam about that
Everything is so messed up. Nobody seems to know what they are doing. Very disappointed at t-mobile.
WHO CAN HELP ME? OR should I discourage my friend to stay with tmobile?
I am sorry that you have had to go through so much with your account! We will definitely want to take a closer look here to see what is going on and straighten this all out. If you have a Facebook or Twitter account, please use the links in my signature to message our T-Force team as they will be able to access your account and see what happened.
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