Prepaid (refilled), but no service

magenta7228946

    I refilled on the "anniversary" date 12/24/2018, however there is no service.  I wasn't able to load Google or any other website, which I had no problem visiting on my iphone yesterday.

     

    I am confused why my payment didn't extend the service for another month.  My credit card was charged last night, within minutes of the transaction.

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