PROBLEM WITH TEXT, CALL, AND NOW MOBILE DATA

userr123

    I have a moto E5 play, on the 10GB prepaid plan. Everytime I try to send out a text message, I get an error "can't send message with sim1 error-1".

    This problem can be easily resolved by turning airplane mode on and off. But it was rather annoying, and I also experienced missed calls that wouldn't show up on my call log, so I gave Tmobile tech support a call yesterday to get this issue resolved.

     

    Instead of fixing it, they broke my mobile data, now I don't have mobile data on my phone. I called again today and Tech support couldn't solve the issue again. They created 2 trouble ticket # 21925506 and #30403268 and It says it'll take 3 days for this problem to be resolve.

     

    I'm wondering if there is anything I can do, I rather get it fixed than deal with Tech support.

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