When responding to a voicemail in my notification area that wouldn't go away from 1 805 637-7243 I got a voice saying:
Your account is not recognized, please call customer service. Customer service said I had to set up voicemail and told me how.
I tried to set up voice mail by calling 611. I got a message saying thanks for calling Straight Talk, please listen carefully as our menu options have changed, bla bla. I hung up confused because I am signed up with T-mobile not straight talk. I then thought oh no, I have to call support AGAIN... nooooooooooooooooooooo!!!!!
Last tech support guy said to get voice mails by typing 123 then dial. The pin would be the last 4 digits of your phone number, but that got me the same answer (Your account is not recognized, please call customer service)
Brief story: I originally wanted my new phone on Tracfone, because it was my first provide and I am brand new to cell phones and didn't know about any other providers. They sent me a Tmobile sim card because that is what the phone required. Lg V20 H918. After many hours on their tech support they finally said TMobile did not cover my area and I should buy another phone. I was upset because they assured me the phone would work and they even sent me a compatible sim card. I wasn't about to send my phone back after spending weeks researching what phone I needed and calling them to be sure before I bought it, the waiting for the phone to arrive, then another few days for the sim.
That all said I decided to call Tmobile and ask them myself if they covered my area and they said yes but I would need a sim. I already had one that tracfone sent me so he got that one working. Is a tmobile sim compatible with straight talk. All this stuff is so confusing to me.Why am I being welcomed by straight talk when I am signed up to tmobile and how do I get it to create my voicemail inbox so I can get this voice mail unstuck from my notification area.
Under call settings on my Lg V20 H918 I clicked on advanced and got a tiny window saying 'Call Settings' 'Reading settings', then it came up 'Call settings error' 'Network Or Sim Card error', what does that mean? Is this related to why voice mail is welcoming me to straigh talk? ugh.....
Thank you in advance for any light you might shed on this issue.