Similar other than I know I can log in and it takes me to selecting one of my 2 pre-paid service #'s setup for same email acct / login. After choosing one, I'm taken to the "plan" page but it never displays the "plan" page stating:
We are currently having trouble with your request. Please wait a few minutes and try again.
yeah, tried multiple times over the last couple months now...I've used chat and called directly (see below) to support and they state the same that the error is known and they are working on the fix - should be resolved in 48 hrs or so....or, they are working on it and try back tomorrow...again, this all started a couple months ago and was fine before that. Btw, when I click on the T**mobile icon upper left and go to the "home" page, I get these other errors:"Something's not right.
Sorry, due to extremely high demand, this page is not available for the moment. While we hurry to catch up, dial 611 from your T-Mobile phone.
Call now! 1-844-834-7053"
and to the far right :
"Primary account hold missing Online services are currently limited because no primary account holder has been designated for your account"
I'll put up with it for now as you can still pay via the phone but I certainly have one foot out the door to another carrier because of this!!
Need new people in IT dept. Have to create new password EVERY time I try to login to my account. This has been going on for months.
1 of 1 people found this helpful
I've seen this issue posted on our Support Community a few times. Can you try following these steps:
1 - Login to "my.t-mobile.com". You will then be at "https://my.t-mobile.com/choose-account.html".
2 - Select which account to manage. The "We are currently having trouble with your request. Please wait a few minutes and try again." message shows.
3 - Go to "https://manage.my.t-mobile.com/#put_your_number_here" ie ""https://manage.my.t-mobile.com/#555-555-5555"
4 - The account you selected to manage in step 2 will magically appear.
So new method - save from above YOUR phone address link as text somewhere, login to My-TMobile, then paste YOUR phone address link text into browser address bar and go see your account
Please let me know if that does the trick!
I have the same issue for the past several months as well. I've tried calling and texting support department (several times) for a solution but nothing until now. Thank you so much Amanda for letting me back in my account. This method worked like a charm!