4G connection, 4 bars strength but no data

navyguy2007

    I have had an LG V20 for a couple of years now. Lately it has been acting really strange. It doesnt mater if I'm outsite or inside of a building it will show 4 bars of 4G LTE signal, but email/web pages wont loat. Even texting or calling is spoty at best. I went into the networks and manually verified i am connected and registered on a T-Mobile network, and reset the network connections but it still wont work. In the past I was able to get it to work by turning airplane mode on then off or resetting the phone completly but now that wont work either.

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      • snn555

        Re: 4G connection, 4 bars strength but no data

        You might try a factory reset and if that doesn't fix the problem you may have a hardware issue. It is possible that the modem is not communicating properly with the antennas.

        1 of 1 people found this helpful
        • tmo_mike_c

          Re: 4G connection, 4 bars strength but no data

          Hi there!

           

          Are you seeing the signal fluctuate or stay solid? I'm also curious if you've tested the data in other areas or just one location. A reset could fix this if it's a phone issue so please keep us posted on how things are going.

            • navyguy2007

              Re: 4G connection, 4 bars strength but no data

              It does fluctuate sometimes. Today for example I was able to text with my wife, it was slow and wouldnt download pics she sent me, but it worked. Then I got a voicemail without the phone going off at all for a call, but when i tried to listen to it the signal went from 4 bars to one, then dropped the call. When I tried to call back it said "Emergency calls only" and showed only 2 bars with no lte. I turned on airplane mode and back off and it went to full 4g lte but wouldnt connect at all to voicemail when I tried to call back. It does this in multiple locations, work, home, outside, inside. If I am connected to wifi it seams to work fine. I'll give a factory reset a try after i back some stuff up.