Can't get in to my account page--loop problem

magenta7114646

    I am using my husband's account to ask this question.

    We joined t-mobile at same time and he is able to log in and go into his account page BUT NOT MINE!

    I can log in  but it will go to the main page of t-mobile.  I tried to click to my account but no luck at all.

    It keeps redirecting back to t mobile page.  I can't pay my bill, change my setting, etc.  Totally useless!

    And when trying to log in this community, it keeps saying "the email is existing."   I was not log in or set up something with email at all.

    My account is screwed up!!!  Please help!

     

    I tried  to call in 3 times and they all can not help.  One of them even said it's the t mobile problem that lasts 3 months already.

    Well, if it's t mobile problem , why you are not fixing it yet???   I am very frustrated  it.

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