I'm having exact same problem and it's just a waste of time when calling in.
They said they submitted a helpdesk request to fix my account issue which could take up to 3 days.
It's now 3 months already!!!
That's definitely not something we should just be brushing off. Do you know if there has been a ticket or any follow up on an existing ticket made? Have you tried reaching out to T-Force on FB or Twitter? They are often a great resource for ticket files and easy follow up!
Thanks for reaching out. I tried to call in couple times and live chat but
The lady that I spoke with last time said she submitted a ticket and the
issue should be resolved within 72 hours.
I just have to idea of how to follow up with that open ticket.
I have 3 lines under this account and now they're all having trouble with
Have a great day,
Was just stuck in a similar login error loop!
The login did not recognize the T-Mobile phone number. It allowed me to enter my email but told me there was no phone number associated with my account. When I tried to add my number, I was told it was already registered with another user.
I WANT TO SCREAM.
I have that ticket number and waited over 3 days and they can not figure it out why.
I ended up telling them change the log in email and it fixed the problem. Maybe you guys can try it. And please report if it works to help more people.