T-Mobile is completely messed up. They lie about their promotion, messed up my name, my plan, my lines, and monthly charges. They would not do anything to fix their errors. @TMobile @TMobileHelp @TMobileIR @TMobileBusiness @TMobiledeals @JohnLegere @StaneffMatt @drakenic @jvkap
When I switched in March, the promotion was $35 per line. I have 4 lines. So that’s $140. I also got the iPhone 8 BOGO offer and got 2 of them. I paid full equipment charges ($29.17x2) and get back $700. That’s settled. My monthly total should be $35x4+$29.17x2=$198.34
But they did a lot of hacks on my bill without my knowledge or consent, it was changed such that the plan became 3 lines + 1 free line. I figured I wouldn’t care if I’m paying the amount I was promised.
At the switch, the person said all 4 lines would qualify for the $10 kickback discount if used <2GB data each month. That’s great because I know 3 of my lines always use <2GB. I made sure to read their fine print to find out that kickback is not eligible for the free line.
So I made sure during activation to make sure the free line is the one that doesn’t qualify. Keep in mind that the promotion I signed up for is $35 for 4 lines, not 3 lines + 1 free line. They changed the underlying terms without my consent or knowledge.
Since 1 line consistently goes over 2GB, as long as it’s the free line, everything should be fine. That should be -$30 each month. $198.34-$60=$168.34.
But they messed up and put the line without the lowest data usage as the free line as a way to rip me off $10 per month. I’m only getting kickback of $20 instead of $30.
I used their online chat 3 times and called their phone support 2 times. Everything time they said it would be fixed. It was never fixed. Two times I was promised a callback. No one ever called. Nothing is done to the bill to this date. I’m overpaying $10 every single month.
What’s even more ridiculously is this. During the last phone call, they admit their mistake but would not fix it. The person said this: “Even though we made the mistake and broke our promise to you, you’re still getting the best deal. Live with it.”
When I asked about canceling my plan, the person said “Awesome!” T-Mobile, is this how you treat your customers <9 months after a switch? You want to argue about $10/month and risk losing a customer for life?