So this is primarily for all those folks out there who got
onto this site in order to find out if T-Mobile was the right
carrier for them, folks just like me, who are not phone fancy
but shop around to find out if this very company will fit
their needs better than others.
Don't get confused with all the 'community' mock up, a short
survey on the various chapters (support/ lounge/ reception.) of this
site, as well as the contributors and the visitor stats will show that
there is not much of common in these unities and it is mostly marketing.
Customers have problems and do or don't get help
by people on the magenta pay roll.
I got here 4 years ago, needed a phone with good data rates, found
a special offer only sold by Walmart in coop with T-mobile, 5GB of data
with 100 minutes of calls. Yes 100 minutes - life is possible with just that.
And all this for 30 bucks prepaid.
About 2 months ago, when the data rate dropped to laughable
speeds (0.017 mbps up-and downstream)., which is about as far away from the
advertised 4G as a crawling maggot from a pink (magenta) panther..
So I call customer service, get told my phone is not 4G (first
service person) and this causes the problem. I reply my phone is 4G
(she says, 'I know') and although not being fast, I could google
stuff or go on wiki without major coffee brakes. She hands me over to a tekkie,
who says, 'yes something must be done', and offers me credit for suffering
bad reception. However she will put me to her coworker, after taking
my location (Central valley, Ca). I get a ticket number and off goes the journey.
It lasted over two hours, waiting, talking, getting kicked out, calling again, always
needing to tell the whole story, all the ID stuff a.s.o. and finally credit of 10 bucks and
a promise, that a technician will check my area within 3 days and I will be contacted.
Almost 2 months pass by, nothing changes on the bad reception, so I call again.
“Your phone is not 4G” is the conclusion. No matter how many G, it was not too slow
until 2 month ago, and also how can it be my phone 'Coolpad Rogue' is not 4G if it says
so on the box and on my contract.?
The guy (Albert) is real, tries different adjustments, and even calls back after one of the
efforts put my phone on airplane mode. In the end he gives up and concludes my phone is not
and has never been 4G!!! I say so what? He replies he wants to talk to his manager and maybe after
4 years of some Gs but surely not 4G as my phone package and the T-mobile website claimed, something\compensation might be available.
I wind up with *Bautist.., the very smooth and sweet-talking manager who 'understands... 4 years.. long
time' and after consideration of the whole situation finds, that 'T-Mobile will you give
you a new phone.. a smart phone.. ever heard of these?” All I have to do,is go to the next T-Mobile store with my ID and ticket number and they will have a free phone for me that works.
Great. Thank you.
What I winded up with a couple hours later was the holiday special offer, with a 2 year contract,
$50 month, $100 upfront and they would give me that free phone..
No. Thank you.
I do have a working phone, calls fine, no cracks, fast on wifi..
And I do have an idea, after reading the booklet which came with it,
Seattle Washington District Court, small claim of $500, can be done online,
However not from this phone, might take years to arrive there at the given
T-Mobile the Un Carrier.. Got it. THX