Wow, that's strange. The unlock process shouldn't be tough like this. We do need to make sure you meet all the requirements on our Unlock your mobile wireless device page. Did they mention what the $20 was for? What device are you using?
MC asked some good questions in his response. Do you meet the qualifications when looking at the link above? What happens when you try to use the unlock app? Do you get a specific error message? Please get back to us so we can help you have a working phone.
I have been replying via reply to the email but it doesn't seem to get into this feed.
I was told that I needed to have credit in my account and when I paid $20 this would fulfil the requirement. I have been given the unlock code twice by different TMobile staff.
The error message is as follows:
Unlock Failed: This device is not eligible for unlock. For device unlock eligibility details, please go online or contact Customer Care.
I am now in Australia and would like to use the phone here. I applied and made numerous phone calls while the device was in an eligible state while I was in the USA and again from Australia while my account was active.
Please help unlock my device.