I can`t add my card as payment method

magenta7064996

    When I adding the card "Invalid error" appears.

    I also can`t pay by card at my account. What should I do? I called to the bank, everything is fine on their side. Transaction denied by T-Mobile.
    Please, HELP!!

      All replies

      • magenta7064996

        I also can`t add AutoPay.
        "Sorry ,It looks like we are having trouble with the payment card or bank account you provided. Please check the account or card information and try again, otherwise contact your bank card company directly to see if there was an error with your card before attempting again. Or Try a different payment method. Thank you and we apologize for the inconvenience. T-Mobile Customer Service"

        • tmo_chris

          Re: I can`t add my card as payment method

          Sorry you are having trouble setting up your payment card magenta7064996. Is this the first time you have tried using this specific card or has it worked in the past?

            • magenta7064996

              Re: I can`t add my card as payment method

              Hi Chris, Thank You for the answer!

               

               

              This is the only american bank card I have. I'm trying to add it for the first time. I`ve got the following message from the bank, when I`m trying to pay at my account or add my card as payment method:
              "Your debit card was not present at the time of a recent transaction".
              What does it mean?
              Thank You!

               

               

                • tmo_chris

                  Re: I can`t add my card as payment method

                  Hmmm, this is odd. You should not get this message if this is your first time every trying to use this card. This message is something that comes up if you had used the card in the past and when it came time to auto pay your bill, if there were not enough funds on your card to complete the payment.

                   

                  We will need to check the card in our systems but we cannot do that here on a public community forum. Please call us when you have a moment so our team of experts folks can open the investigation.